Wednesday, November 7, 2018

Why employees hate their computers

I just read this article in slashdot about why doctors hate their computers:

The article really shows JUST how much it can cost do implement software incorrectly. Specifically, the process we follow includes the following questions/components to ensure that our customers have useful software once it's in production:

- Identification of ALL users of the system and their frequency of use. Once we know all of the users and how often they interact with the system, we can define priorities for each use case. For example, we would have identified doctors as high priority frequent users and ensured that their interactions with the system were the smoothest possible. There are several ways to ensure this, but one that we always require is an actual run-through of the screens with the user. This is normally difficult to schedule with the busiest users, but it MUST be done or you'll simply be burning money.

- Identification of all data to be migrated. In the case of moving to a new system (whether it's medical records, insurance claims, or anything else), ALL of the existing data must be found and must be made available in the new system in some way or another. This normally takes time, but that time is a lot less expensive BEFORE a new system goes live. Issues in a software implementation get more and more expensive to fix the farther along in the implementation, so they need to be caught early.

- For enterprise applications, "good enough" isn't. Some of the current thinking in application development and deployment says that you should get something in front of users and fix problems as they arise. This attitude is fine for a new game or small application, but it can cost money and lives in enterprise software. The people leading the implementation need to have experience in business critical applications to truly understand the cost of even a minor failure. When the cost of one minute of downtime can be measured in tens of thousands of dollars (or more!), every possible scenario has to be addressed before a production rollout.

At Gulfsoft, all of our consultants have over 15 years of experience in mission critical situations. We've worked with 911 emergency systems, satellite communications companies, large financial companies and everything in between. We know how to successfully implement large scale enterprise solutions to ensure that your employees and customers are delighted, and we can help you.

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