Tuesday, June 7, 2016

Installing SmartCloud Control Desk 7.5.1 Demo Content on ICD 7.6

You can't do it

Use the maxdemo data that comes with the product. Install it initially using these steps:


These steps are supposed to get it installed after the initial install, but I tried twice and failed both times:


So if you want demo data, which you do in some number of test/dev environments, simply install it at initial install time. It goes very smoothly.

But you can, mainly, with a little work

UPDATE 8/17/2016 
NOTE:THIS WILL ACTUALLY MAKE YOUR SELF SERVICE CENTER UNUSABLE!!!! I don't know why, but it does. Something in the content makes it so that you cannot do anything from the Self Service Center. So ONLY install this data if you have a complete backup of your system (VM snapshots are a wonderful thing).

Additionally, you will have other problems, such as the following error when you try to create a new WORKORDER:

BMXAA4169E - No record found in maxvars table for maxvar WOENABLEREPFAC. Make sure to insert the MAXVAR in the MAXVARS table.

And there's no easy fix. So the demo data will let you play around with a lot of functionality, but the system is pretty unusable for anything else after you install it.

Add an attribute to the TICKET table

You need to add an attribute named RBA_RC to the TICKET table. Its type needs to be ALN and its length set to 50. This attribute no longer exists, but the demo content requires it. You may want to take a different route to solve this problem, but this was the easiest one I could think of.

Remember, after adding this attribute, you need to set Admin Mode to ON, Apply Configuration Changes, then set Admin Mode to OFF.

Download the package

First, you need to download the content pack ZIP file itself from here:


Edit the package

You've got the entire package downloaded, but if you just try to install it, you will fail. So you need to edit the file named Package/ImportPackage.xml within the zip file. You can edit it in vi, Notepad, gedit, etc. - any text editor you want. What you need to do is delete lines 408 through 717 (leaving the last line that reads "</package>"). The reason for this is that the first error when importing was on line 408. I tried de-selecting different options through the GUI, but was not successful. My choice to simply delete these lines was made only after 40-50 other attempts.

After editing the file, add it pack to the zip file.

Define your local content and Install

  1. Create an XML file called ContentSource.xml in the C:\temp directory on your Smartcloud Control Desk server system that contains the following text:
    <?xml version="1.0" encoding="UTF-8"?>
    <catalog infourl="" lastModified="" owner=""
      xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="ContentCatalog.xsd">
        <name>Enter the name of package</name>
        <description>Enter a description of the package here</description>
        <category>Describe the category of the content</category>
  2. Edit the name and description and the category according to the content that you are installing. Change the file name in the URL to the name of the content pack zip file.
  3. Save the file.
  4. Copy the content pack zip file to the C:\temp directory on the server.
  5. Go to the ISM Content Installer application: System Configuration>IBM Content Installer.
  6. Click the New icon.
  7. Enter the location of the ContentSource.xml that you created in step 1 and a description. The file name in our example is:  file:////c:\temp\ContentSource.xml
  8. Click Save.
  9. Click the newly created content source.
  10. Click the download link to install the content.

You've now got a good amount of demo content

You don't have everything from the original content pack, but you've got a lot more than you started with. Good luck.

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