Monday, June 6, 2016

IBM Control Desk for Service Providers

One of the many features of IBM Control Desk that separates it from the competition is its ability to support Service Providers. It does this by allowing you to secure information on a per-customer basis. For this blog post, I wanted to show a couple of multi-customer scenarios in the product. Specifically, I wanted to show a customer-specific user logging in and only seeing that customer's assets. Additionally, I wanted to show a software license being assigned to that customer-owned asset and how it appears. The screenshots associated with those are shown here:

Create a customer named ACME CORP

Now create a Person who is associated with ACME CORP.

The Cust/Vendor field is farther down on the page.

Now create a user that is associated with that Person.

Now create a Security Group (SP) with any permissions you want, but specify "Authorize Group for Customer on User's Person record". I only granted Read access to the Assets application. And add your user to this group.

Here I'm logged in as the user, and can only see the one asset associated with ACME CORP.

Here I'm viewing the Licenses (SP) application for Adobe Acrobat and see that a license has been allocated to ITAM1010, which is the asset associated with ACME CORP.

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