In ITM 6.2.1, we can use the Tivoli Proxy Agent Services to monitor the availability of the agents. For example, if a Windows OS agent goes down, the Tivoli Proxy Agent Services can restart it. In case the OS agent went down too many times, you can easily monitor the condition using a situation. Just use the Alert Message attribute in the Alerts Table attribute group and check if the agent exceeded restarted count. Here are few other conditions that you can monitor with the Alerts Message attribute.
- Agent Over utilizing CPU
- Agent Over Utilizing Memory
- Agent Start Failed
- Agent Restart Failed
- Agent Crashed (abnormal stop)
- Agent Status Check Script Failed
- Managed/Unmanaged agent removed from the system
With the combination Tivoli Proxy Agent Services auto restart feature and set of situations to monitor the above exceptions, you can devise an effective agent availability monitoring solution with fewer and only relevant alerts reaching the console. Do you have questions about the above solution? Please feel free to write back.