How to Convert Remedy Time to UTC TimeStamp

This question came up on the INUG-USERS mailing list the other day, and our own IV Blankenship was the person who came to the rescue:

Question:
Using Impact WebService we capture the Ticket Close time from Remedy.

I observer Remedy sends the datetime in the below format. How to convert
the below format to NetCool UTC datetime format and display in NetCool
Dashboard.

*2016-02-23T20:45:09-08:00 -> with timezone embedded*


Answer:
The Impact ParseDate function is a wrapper for the Java SimpleDateFormat
class (
http://docs.oracle.com/javase/6/docs/api/java/text/SimpleDateFormat.html)

The problem with your date string is the timezone. SDF and ParseDate by
extension expect it to be (+-)NNNN not (+/-)NN:NN.
Also, you have to escape the T using single quotes.


You did not say if you were using IPL or Javascript, but here is some IPL
that will work and verify that your data is in the expected format.

d="2016-02-23T20:45:09-08:00";
if(d like '(\d\d\d\d\-\d\d\-\d\dT\d\d:\d\d:\d\d)([\+\-]\d\d):(\d\d)$') {
  parts=RExtractAll(d,
'(\d\d\d\d\-\d\d\-\d\dT\d\d:\d\d:\d\d)([\+\-]\d\d):(\d\d)$');
  tempDateString=parts[0]+parts[1]+parts[2];
  Log(0,tempDateString);
  f="yyyy-MM-dd'T'HH:mm:ssZ";
  pd=ParseDate(tempDateString, f, null);
  Log(pd);
}
else {
  Log(0,"Unsupported date format!");
}

GBS IBM InterConnect 2016 Presentation

All,

This is the presentation Anthony Segelhorst gave at IBM InterConnect 2016.

Title: Gulf Breeze Discusses Application Monitoring Using IBM APM and Log Analysis

Link to Google Drive:
Download Link

Thank you to everyone who came by our booth at IBM Interconnect

I want to personally thank everyone who came by our booth this week at IBM Interconnect. We got to see quite a few new faces and reconnect with old friends, partners and clients. We will rest up over the weekend then next week we'll start following up on the great conversations we had.

Here are a few of the pictures we took in Sales Academy, the Business Partner Summit and Interconnect itself.

We're in booth 169 at IBM Interconnect 2016!

Stop by to say hi and to talk about how we can help your ITSM project be successful.

IBM Cloud Orchestrator Content Pack for Docker Containers

Here's a great video from IBM showing how to use the ICO Content Pack for Docker Containers:

ICO 2.5: Azure deployment

Here's a video I created going over some of the details of deploying through IBM Cloud Orchestrator 2.5 to the Microsoft Azure cloud.

Using a certificate with an Azure deployment in ICO 2.5

The ICO 2.5 documentation clearly states that you cannot create a service that uses certificates from ICO, and that is still true. HOWEVER, you can deploy into an EXISTING service that has a certificate associated. The trick here is that you have to first manually create the service in Azure, then manually attach the certificate in Azure. Then when you select the "Deploy cloud service into Azure region" Self-Service option, select the "Use an existing Cloud Service" option.