https://www.ibm.com/blogs/cloud-computing/2017/08/netcool-operations-insight-cognitive-automation/
One important topic that Kristian omitted from his excellent article is the optional Agile Service Manager (ASM) component of NOI. ASM provides a context aware topology view of your applications and infrastructure, which gives you a clear view of the impacts causes by events. Take a look at our other articles and YouTube videos for more information on ASM.