Showing posts with label ServiceNow. Show all posts
Showing posts with label ServiceNow. Show all posts
Monday, February 22, 2021

A new book on ServiceNow Event Management is available!

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I just published my first book, Migrating to ServiceNow Event Management. In it, I provide tips and recommendations for migrating from an ex...
Tuesday, December 29, 2020

ServiceNow Event Rules: No support for If..Then..Else in regex

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The Transform and Compose Alert Output section of an Event Rule in ServiceNow allows you to use regular expressions and grouping to parse da...
Friday, August 14, 2020

ServiceNow ITOM Health - Using a complex algorithm to bind an Alert to a CI

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 By default with ServiceNow ITOM Health Event Management, an Alert is bound to a CI following this flowchart: In 95-99% of implementations, ...
Monday, February 17, 2020

How to reconfigure your ServiceNow MID server when your developer instance changes URLs

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If your developer ServiceNow instance is hibernated, it may be assigned a new URL. This will break your  MID  server(s). To fix this: ...
Thursday, February 13, 2020

Customizing the ServiceNow Netcool Connector

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UPDATE 5/1/2020 You can update this script through the ServiceNow GUI. The navigator item to select is "Script Files" under ...
Wednesday, January 16, 2019

Improving the QRadar to ServiceNow integration by adding QRadar event payloads to ServiceNow incident

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Using the standard configuration for the QRadar/ServiceNow integration gives you some great capabilities, but some of our customers have ask...
Thursday, September 6, 2018

Some of our current projects

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We work with a pretty wide array of products, so I wanted to highlight some of the projects we're working on right now ServiceNow Arc...
Wednesday, August 29, 2018

ServiceNow - requiring input from a user completing a task from workflow

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Background A normal part of workflow is requiring some additional information from someone involved in the workflow. A lot of information ...