For the longest time, I thought that try/except blocks didn't work in automation scripts. A colleague asked me about them yesterday, so ...

Background During an IBM Control Desk (also applies to Maximo) implementation, we found a problem with the VMMSYNC cron task. Specificall...

In re-reading the documentation and looking through the system, I finally recognized why the MXOSINCIDENT is a much better choice for integr...

Background We have a customer that needed to allow unauthenticated users to open tickets within IBM Control Desk, and we only had access t...

Background Maximo 7.6.0.2 introduced a new REST API that can be accessed via .../maximo/oslc . Here's a link to the documentation on i...

Several of the screens displayed by ConfigUI tell you that some passwords don't allow special characters. The rule of thumb I found the ...

Just released today: https://www.ibm.com/developerworks/community/groups/community/MxLoader

Cognos Analytics 11 is the all-new Cognos product built for self-service business analytics, competing with the likes of Tableau and Microso...

Background You may need to deal with JSON-formatted data in an automation script, and it can be a little tricky. I've written this pos...

Background All of the product documentation tells you to use the product provided logging for debugging automation scripts (see here, for ...

https://www.ibm.com/developerworks/community/blogs/a9ba1efe-b731-4317-9724-a181d6155e3a/entry/IBM_Maximo_named_a_Leader_in_Gartner_Magic_Qua...

While Bruno Portaluri left IBM a few months ago, he is still updating and maintaining MxLoader. He made his most recent updates on Nov 14, 2...

I just found the MxAdmin app in IBM Marketplace: https://www.ibm.com/us-en/marketplace/mxadmin It was written by A3J Group and appears t...

UPDATE 6/3/2020 Another way to resolve this issue is to point to a local maximo.properties file as described here: https://www.ibm.co...

Introduction One of the many great features in IBM Control Desk is the ability to have a service desk agent remotely take control of a use...

Last year IBM made available the Selenium Automation Toolkit for Maximo, which includes IBM Control Desk. More information can be found here...

I recently had a need to view data in a Maximo table, but didn't have direct access to the database. So I wanted to find a way to use th...

Just thought this would be useful information to publish. Screenshots of all of the Applications you can select from the "Go To" m...

When you install Maximo (IBM Control Desk in this case) on IBM HTTP Server and WebSphere, the installation creates all of the virtual hosts ...

The biggest hitch you'll encounter when installing ICD 7.6 on Redhat Linux in a dev/test environment is the error CTGIN8264E : Hostnam...