For the longest time, I thought that try/except blocks didn't work in automation scripts. A colleague asked me about them yesterday, so ...

Background During an IBM Control Desk (also applies to Maximo) implementation, we found a problem with the VMMSYNC cron task. Specificall...

Background You may need to monitor ICD/Maximo logins with QRadar, and that's what this post will detail, as there are a few steps and...

In re-reading the documentation and looking through the system, I finally recognized why the MXOSINCIDENT is a much better choice for integr...

Background We have a customer that needed to allow unauthenticated users to open tickets within IBM Control Desk, and we only had access t...

Background Maximo 7.6.0.2 introduced a new REST API that can be accessed via .../maximo/oslc . Here's a link to the documentation on i...

Several of the screens displayed by ConfigUI tell you that some passwords don't allow special characters. The rule of thumb I found the ...

Cognos Analytics 11 is the all-new Cognos product built for self-service business analytics, competing with the likes of Tableau and Microso...

We work with a pretty wide array of products, so I wanted to highlight some of the projects we're working on right now ServiceNow Arc...

Background You may need to deal with JSON-formatted data in an automation script, and it can be a little tricky. I've written this pos...

Background All of the product documentation tells you to use the product provided logging for debugging automation scripts (see here, for ...

We found a problem when installing IBM Control Desk 7.6 on WebSphere and MSSQL where it fails every time if you enable LDAP/AD authenticatio...

https://www.ibm.com/developerworks/community/blogs/a9ba1efe-b731-4317-9724-a181d6155e3a/entry/IBM_Maximo_named_a_Leader_in_Gartner_Magic_Qua...

I just found the MxAdmin app in IBM Marketplace: https://www.ibm.com/us-en/marketplace/mxadmin It was written by A3J Group and appears t...

UPDATE 6/3/2020 Another way to resolve this issue is to point to a local maximo.properties file as described here: https://www.ibm.co...

Introduction One of the many great features in IBM Control Desk is the ability to have a service desk agent remotely take control of a use...

Last year IBM made available the Selenium Automation Toolkit for Maximo, which includes IBM Control Desk. More information can be found here...

I recently had a need to view data in a Maximo table, but didn't have direct access to the database. So I wanted to find a way to use th...

Just thought this would be useful information to publish. Screenshots of all of the Applications you can select from the "Go To" m...