Monday, January 8, 2018

We will be at multiple conferences this year: Pink Elephant's Pink18, IBM's Think 2018, and ServiceNow's Knowledge18

We are growing in size and capabilities! That's why you'll see us at three great conferences this year:

Pink18 Feb 18-21, 2018 at the JW Marriott Orlando, Grande Lakes

Adopt, Adapt & Apply!
DevOps, Agile, Lean IT, ITIL® & More
The conference theme will be covered in over 120+ sessions and 12 tracks to show how you can master the dynamics of today's business environments by adopting, adapting and applying tried and true best practices. Subjects include: ITSM, ITIL, Lean IT, Agile, Scrum, DevOps, COBIT®, Organizational Change Management, Business Relationship Management, and more!

Think 2018 Mar 19—22, 2018 Las Vegas, NV

Think Campus
100s of core sessions, Think Tanks, and opportunities to get out of traditional sessions. You’ll experience face to face conversations with experts and product developers, network with clients that face similar challenges as you, and meet with 100s of IBM strategic business partners.

Think Academy
1000s of labs, certifications, client and technical deep dives that provide the info you need to take back to your organization and make it your own.

Knowledge18 May 7-10, 2018 Las Vegas, NV

Spark Your Transformation
Create smart, delightful experiences for your employees and customers

Friday, November 3, 2017

Thursday, November 2, 2017

We're a sponsor at Pink18 in Orlando!

We'll be a sponsor of the Pink18 conference in Orlando, Florida Feb. 18-21, 2018. Come by booth #601 to see what we're offering or just to say hi.

Tuesday, October 24, 2017

How Netcool Operations Insight delivers cognitive automation by Kristian Stewart

https://www.ibm.com/blogs/cloud-computing/2017/08/netcool-operations-insight-cognitive-automation/

One important topic that Kristian omitted from his excellent article is the optional Agile Service Manager (ASM) component of NOI. ASM provides a context aware topology view of your applications and infrastructure, which gives you a clear view of the impacts causes by events. Take a look at our other articles and YouTube videos for more information on ASM.

Friday, October 13, 2017

What to use instead of ITMSuper

ITMSuper is a JavaScript based tool that can be used for maintaining the health of your ITM 6.x environment. It was written by IBM and made available as a separate download, but was never completely supported. It's even less supported today, as it only supports Internet Explorer 8. Here is a great blog post from Shaun R at IBM pointing to different tools that you should use instead, all written by IBM's own John Alvord:

https://www.ibm.com/developerworks/community/blogs/0587adbc-8477-431f-8c68-9226adea11ed/entry/Helping_us_help_you_ITM_Bitesize_Edition_ITMSuper?lang=en

Wednesday, October 11, 2017