Monday, February 22, 2021

A new book on ServiceNow Event Management is available!

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I just published my first book, Migrating to ServiceNow Event Management. In it, I provide tips and recommendations for migrating from an ex...
Tuesday, January 26, 2021

Call PowerShell script from batch file using a pseudo here file

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 If you made it through the title of this post, you're in the right place. Due to security restrictions on a Windows 10 machine I was us...
Tuesday, December 29, 2020

ServiceNow Event Rules: No support for If..Then..Else in regex

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The Transform and Compose Alert Output section of an Event Rule in ServiceNow allows you to use regular expressions and grouping to parse da...
Friday, August 14, 2020

ServiceNow ITOM Health - Using a complex algorithm to bind an Alert to a CI

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 By default with ServiceNow ITOM Health Event Management, an Alert is bound to a CI following this flowchart: In 95-99% of implementations, ...
Thursday, July 2, 2020

How to get live metrics for CPU, Memory,Disk etc by running db2 queries in the tdw server.

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I just received this question today from an ITM user and thought it would be best to answer it here. First, The "Getting Started with...
Friday, June 12, 2020

Exception handling in Maximo automation scripts with try except

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For the longest time, I thought that try/except blocks didn't work in automation scripts. A colleague asked me about them yesterday, so ...
Tuesday, June 9, 2020

Windows users, set up your Print Screen key to launch the Snip and Sketch tool

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After years of using different mechanisms to take screenshots or partial screenshots, I've finally recognized that the absolute best way...