Friday, March 27, 2020

Where to find the IBM Integrated Service Management Content - March 2020 edition

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https://www-01.ibm.com/marketing/iwm/mrs/packageList?source=tivopal&lang=en_US That is where you'll find, for example, all of the ...
Thursday, March 26, 2020

One solution for VMMSyncData has no values

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Background During an IBM Control Desk (also applies to Maximo) implementation, we found a problem with the VMMSYNC cron task. Specificall...
4 comments:
Monday, March 16, 2020

Integrating IBM Control Desk or Maximo with QRadar for monitoring logins

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Background You may need to monitor ICD/Maximo logins with QRadar, and that's what this post will detail, as there are a few steps and...
Tuesday, March 3, 2020

Finding unique element types in XML with PowerShell

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I recently needed to deal with a large (165MB) XML file, so the first question I had is: How many unique element types are actually in the f...
Thursday, February 27, 2020

JRExecAction() function behavior in Netcool Impact

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Just a short post today to set the record straight on the use of the JRExecAction() function in Netcool Impact policies. The product docum...
Monday, February 17, 2020

How to reconfigure your ServiceNow MID server when your developer instance changes URLs

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If your developer ServiceNow instance is hibernated, it may be assigned a new URL. This will break your  MID  server(s). To fix this: ...
Thursday, February 13, 2020

Customizing the ServiceNow Netcool Connector

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UPDATE 5/1/2020 You can update this script through the ServiceNow GUI. The navigator item to select is "Script Files" under ...